At Quality Pizza Ovens, we understand the importance of shipping your products safely and efficiently. Depending on the weight and size of your order, we offer two different types of shipping: ground shipping and freight shipping. Our ground shipping services include USPS, UPS, DHL, and Fed-Ex to the continental United States. However, please note that we do not ship to Hawaii, Alaska, or any US territories.

For larger items, such as our larger ovens, we use economical less-than truckload (LTL) small freight shipping to ensure your order arrives safely. LTL deliveries are made using a truck with a liftgate for residential deliveries, which means the truck driver will lower the shipment to the ground in front of your residence at the curb only. Please note that this service does not include delivery to the front door, porch, garage, home interior, backyard, or construction site.

We highly recommend that you notify us in advance if you require a lift-gate delivery. The charge for lift-gate service from the Freight company is $75.00. Once your shipment has been processed, you will receive a tracking number that you can use to check on the delivery status of your order. In most cases, the carrier will call you to schedule a delivery appointment or assign a delivery date.

Please be aware that it is your sole responsibility to be available or email to arrange a scheduled appointment to receive and sign for the package(s). If no one is available for a scheduled appointment or to accept the delivery, the driver can leave the shipment at the first accessible area outside of the home, such as the driveway or parking pad. If the scheduled appointment needs to be rescheduled, any redelivery charges incurred will be billed to you (the customer).

We understand that shipping can be a complicated process, so if you have any questions or need additional help, please do not hesitate to contact us. Our friendly and knowledgeable customer service team is always ready to assist you.